HEAT® Solutions Savings Calculators
HEAT products help customer service technicians improve the speed and accuracy with which they resolve customer service issues. Estimate the financial savings experienced by your customer service center when using HEAT solutions.

Toll-Free Savings with HEAT Self Service
At-a-glance access to customer information and call history can reduce call resolution times significantly by eliminating the need for probing questions. Select the amount that closest represents your monthly toll-free costs then see how much you can save by implementing HEAT.

Current Monthly Toll Free Expenditures Annual Savings with Self Service Toll Charges $1,000 $2,000 $4,000 $6,000 $8,000 $10,000 $15,000 $20,000 5% 10% 15% Reduce Call Volume by up to 35% Offer your customers the option of a self-help tool and reduce the number of phone calls to your support center. Current Number of Monthly Calls Annual Reduction in Call Volume Call Volume 100 250 500 1,000 2,000 5,000 10,000 20,000 10% 20% 30%

"With HEAT's flexibility and automation programs…our productivity has increased tremendously." Linda K. Plett State of South Dakota "HEAT is one of the best valued software packages we have bought to date…HEAT is priceless." J.J. Lovett Manager Technical Services "It really saves me time. With HEAT, all the information I need is already there." Moongi Hong Security Consultant Trainer