Empower your
employees and customers to resolve everyday issues
quickly and easily
HEAT® Self Service™ is an easy, intuitive and
convenient self-help tool. This powerful module allows
your employees and customers access to the
problem-solving capabilities of your HEAT® system
from any computer with a Web browser 24-hours a day,
seven days a week. This translates into increased
efficiencies right from the start:
Reduced call volume
Less
pressure on technicians
Increase
staff productivity
Minimize
routine stoppages
Increased
customer satisfaction
More time savings and cost
efficiencies:
Now, your HEAT administrator can control many of its
features directly from the Web page. Plus, you can
customize the look and feel of the user interface and
change the data presented on your HEAT Self Service
Web pages.
This Web-based design keeps your cost low by
eliminating the need to install, maintain and upgrade
software on user PCs.
Benefits:
Streamlined
workflow: The workflow for HEAT is already
intuitive. Now, users can log on and get started using
the Web connection immediately.
Email ticket
confirmation with hyperlink: Emails customers a
confirmation that their issue has been logged and
provides a hyperlink within the email to link back to
the original issue so they can check for accuracy
and/or make changes as needed.
Session tracking
while using knowledgebase: You will learn how
valuable your knowledgebase software is by tracking
how often your customers use it and what they are
asking.
Ability to add
own support links & services: If not all of
your information is in a knowledgebase; HEAT Self
Service allows the user to add other support links and
services.
Lost password
retrieval: HEAT Self Service reduces the burden of
password problems by automatically providing the
customer with a password if it is lost or forgotten.
Security remains in tact by emailing the password only
to the address provided in the customer’s profile.
