HEAT® Service &
Support™ software delivers an easy-to-use, full-featured
customer service and support solution with a single view of the
customer, enabling your organization to reduce labor and systems
costs, streamline customer support interactions and improve
customer retention. This award-winning, affordable, practical
solution helps you control your employee service and support
issues and resolve them quickly and effectively.
Integrated with GoldMine Sales and Marketing, HEAT Service &
Support creates a complete Customer Applications solution - a
new breed of customer relationship management (CRM) software -
GoldMine® FrontOffice™.
HEAT add-on modules deliver even greater
value:
Enables 24/7 remote access to HEAT using any Web browser -- no
plug-ins required:
iHEAT™ -
Provide your technicians access to HEAT from
anywhere – no plug-ins required.
HEAT®
Self Service™ - installed on your server, HEAT Self Service allows
employees and/or customers to log issues and answer their own
questions without calling the service and support center. HEAT
Self Service can reduce service desk calls up to 15%.
HEAT® Asset Tracker -
Deliver significant IT savings by managing hardware, software
and non-scannable assets throughout their lifecycles.
HEAT® Plus Knowledge -
Knowledge management product that can save up to 30% off service
and support center budgets by reducing training costs,
unnecessary escalations, and call lengths.
HEAT® Plus Call Center
- Integrates your support center with computer telephony
for increased workflow and improved call handling.
