What is CRM?

CRM is an industry term for software solutions that help businesses manage customer relationships in an organized way. Imagine one place where you can look to see a holistic 360° view of your firms marketing, sales, service and support. CRM systems covers a wide range of areas including Sales Force Automation, Market Analysis, Marketing Automation, Telemarketing, Customer Support, Help Desk Management, Call Center Management and Quality Assurance.

SEI is more than a reseller of CRM solutions,
we are CRM business strategist. 
WE SELL SOLUTIONS!

Customer Relationship Management is a more than just a solution, it is a business strategy.  If you have CRM software and are not “mining” the data or automating what happens with that data, you’ve got a “glorified rolodex™.”  My favorite line to our prospects is “if it’s done right… CRM doesn’t cost you a dime.”  Software is a tool, that when customized properly can expedite and automate tasks associated with the customer relationship process. By implementing back-office integration, business alerts and other integration components we can ultimately provide a significant return on your CRM implementation.

Why SEI?